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Automated agent summaries
Say goodbye to agent notes forever.
Reduce costs, improve agent productivity and boost CX with fast and accurate generative AI-powered summaries for every interaction.
Eliminate manual notetaking with the power of generative AI.
Realize cost savings
Reduce after call work and average handle time by automating agent summaries.
Improve agent productivity
Help agents focus on the customer, not the tedious notetaking.
Boost CX
Provide better context to the next agent for seamless customer experiences.
Realize immediate value
Integrate seamlessly with any CRM.
Accurate and consistent agent summaries
Enlighten AutoSummary delivers automated, objective, and consistent agent interaction summaries that supercharges productivity, reduces costs, and elevates customer experiences. Harnessing the power of purpose-built generative AI for CX with the support of large language models, automated agent summaries provide key data elements for every interaction with high accuracy. Now every agent can be equipped with the context they need to deliver an overall better experience for your customers.
Save on costly manual notetaking.
Learn how Enlighten AutoSummary reduces costs, improves productivity, and provides relevant information to the next agent, enabling seamless customer experiences.
Transform scattered notes into clear, concise summaries.
Using generative AI, Enlighten AutoSummary delivers data-driven agent notes that include customer intents, actions, and outcomes in real-time.
Provide Contextual Data
Ensure the next agent has context to pick up right where the last one left off.
Eliminate manual notetaking
Empower agents to focus on delivering personalized service and not tedious notetaking.
No expertise required
Deliver accurate notetaking with the ease of an out-of-the-box solution, requiring no training of models.
Simplify agent tools
Work seamlessly with any CRM or transcription source.
Adapt to your conversations
Leveraging machine learning, the automated notes dynamically adapt to customer conversations, ensuring consistently high accuracy levels.
Monitor all commitments
Use summary data as part of a comprehensive analytics program to ensure that promised actions and outcomes, such as callbacks, have been scheduled.
“Ensuring agents are satisfied and empowered in their roles is critical to delivering the timely and effortless experience that customers expect. AI users achieve a 5.5x greater YoY increase in employee engagement.”
Aberdeen Research CX Leaders’ Agenda Survey
Related Resources
How Agents Benefit from Automated Interaction Summaries
Many contact centers today look to their agents to provide a detailed accounting of what happens during each interaction just like this example. Agents are responsible for accurately and consistently capturing every detail, from why the customer contacted the business to the outcome of the call and the actions taken during the interaction. When those notes are taken manually, however, it’s a time-consuming process—and one that often results in an incomplete or inaccurate summary of an interaction.
Enlighten AI for CX: Driving Innovation from Vision to Reality
Navigating today’s fast-paced business landscape can feel like trying to find your way in the dark, especially when siloed data obstructs the road to success. But with Enlighten AI by Sagle, you no longer have to navigate in the dark – we bring the power of clear, integrated insights to light your path, enabling you to innovate and steer towards success like never before.
The State of AI in the Contact Center Research Report
ICMI recently surveyed the contact center community to better understand the current and planned deployment of AI-powered tools in the contact center. This executive summary presents the findings, focusing on where organizations and contact centers of various sizes and with variable budgets are placing their AI bets — and who’s making these decisions.