- Solutions
Assistance Solutions:
Platform Solutions:
Technology Solutions:
Turn Your AgentsInto Super Agents
Refresh customer support, improve agent experiences, and build an environment everyone loves!
Boost Agent Productivity and Customer Satisfaction with real-time assistance, live conversational tasks, and suggestions
Utilize an off-the-shelf banking virtual assistant deployable to the channels your customers use the most to drive retention, satisfaction and cost savings to new heights.
Next Best Action
AI Genie To Every Agent to drive memorable customer conversations
By embracing AI, take customer support to a whole new level. The AI capability suggests the best actions and responses based on the customer’s history, mood, and goals. It’s a handy tool for delivering personalized customer service and helping agents make informed decisions.
Real Time Coaching
Unlock The Best In Agents with AI-powered coaching and development
Employ AI and LLMs to improve agent performance in real-time. Conversation suggestions, sentiment tracking, adherence checks, and actionable insights empower agents to deliver outstanding customer experiences.
CCaaS Plug-n-play
Make Your Agent Desktop Smarter by seamlessly deploying the agent assist capability
No matter which CCaaS software you prefer, whether it’s Salesforce, Zendesk, or Genesys, the agent assist capability is the key to making your desktop more intelligent. It seamlessly sits in your CCaaS tool and enhances your agent’s performance, ensuring they deliver top-notch customer service.
Masterful Customer Engagement is now possible with playbooks
Optimize agent performance with Playbooks. Pre-defined strategies and workflows navigate agents through complex scenarios, ensuring consistency, accuracy, and superior customer interactions. Elevate agent’s efficiency and deliver exceptional service.
Summarize Conversations
Automatic summaries help agents understand customers quickly and build better engagement.
Smart Replies
Enrich real-time conversations with context-based suggestions and enable agents to respond quickly.
Measure Sentiment
Track accurate customer emotions with AI intelligence, and enable personalized empathetic responses.
Streamline Tasks
Automate rudimentary or time-consuming tasks like verifying customers, answering routine questions, performing data entry, and more to save agents time and effort.
Meet Deadlines
Provide them with a personal assistant who augments their work with appointment scheduling, follow-up reminders, timely alerts, and more, giving agents peace of mind.
Train Agents
Get your new agents up to speed by training them on previous conversations and suggestions.
Automated Guidance
Enhance agent efficiency with automated Welcome Events. Streamline workflows, lower AHT, and ensure consistency.
Call Analysis
Uncover trends, measure agent performance, and refine strategies for exceptional customer interactions.
Agent Productivity
+30%
Increase in quantity by handling calls faster with Generative AI support
Annual Sessions 24/72000 companies
3B+
Virtual agents optimizing customer and employee experiences
Boost Agent Productivity
Fortune 2000 companies
350+
Top 4 banks
Top 3 healthcare
Top 3 healthcare
First Call Resolution Rate
+22%
Increase in quality with real-time agent AI assistance
Value Creation
$2B+
From cost reductions, retention increases and higher revenue
Gartner
Request a demo
Learn how Sagleai products and solutions can drive ROI, reduce expenses and increase revenue.