Customer Experience Software for Travel and Hospitality
Create 5-Star Guest Experiences
Improve traveler experiences for increased satisfaction and repeat bookings.
Transforming Guest Experiences
Revolutionizing travel and hospitality experiences with customer-centric software.
Trusted by the world's leading companies.
Meet your travelers the second they start searching for a deal
Drive Self-Service and Proactive Communication
Drive travelers to book their trips in an automated personalized conversational way.
Streamline Booking, Elevate Trip Experiences
Enhance the booking experience by leveraging AI and self-service solutions to manage travel itinerary and share experience feedback.
Foster Lasting Connections Post-Travel
Maintain traveler loyalty with ongoing communication and offers, providing exceptional experiences even after the journey is over.
Digital Experience OneTravel
Watch how your guests can have an elevated end-to-end booking experience using CXone versatile capabilities.
Solutions to any CX Problem
Enlighten Autopilot
Let your travelers fly their own plane for a full end-to-end self-service booking experience anywhere, anytime.
Omnichannel Routing
Digital and Self Service
Proactively assist guests, empowering them to solve problems faster on their own with intelligent bots, virtual agents, and mobile support.
Experience Optimization
“Segal CXone has been a key player in helping us continuously grow our revenue each year.”
Brad Matzinger
Call Center Director , SeaWorld Parks and Entertainment
Related Solutions
Related Resources
CXone Native-Cloud Contact Center Solutions: Just the Ticket for Omega World Travel
Moving to native-cloud CXone solutions has been exactly the right move for Omega World Travel, and CXone has had major impact on its business. The company now has one consolidated platform for voice, email and chat and can support remote agents all over the world. Omega leverages CXone’s robust reporting capabilities to deliver on its clients’ SLAs—and has used CXone APIs to develop exciting proprietary technology solutions.
Marriott Consolidates Tech Stack and Gains Powerful Interoperabilty with CXone
After an extensive requirement gathering, RFP, and implementation process, Marriott International went live with CXone in March 2023, updating its legacy CX platform that had grown increasingly static, fragile, and costly. The company’s international customer service operations span 20 contact centers worldwide and operate 24-7.
Bose dials in to superior customer experience
Bose Corporation’s worldwide contact center operations ran on three disparate systems. This limited visibility into real-time operations, diminished the customer experience, and created various inefficiencies. Consolidating on Segal CXone gave Bose immediate and sustained improvement in both external and internal KPIs, and streamlined both the employee and customer experience.