Customer Experience Software for Travel and Hospitality

Create 5-Star Guest Experiences

Improve traveler experiences for increased satisfaction and repeat bookings.

Transforming Guest Experiences​

Revolutionizing travel and hospitality experiences with customer-centric software.

Trusted by the world's leading companies.

Meet your travelers the second they start searching for a deal​

Connect with your travelers on their web search or on your business app, to offer them the best deal.

Drive Self-Service and Proactive Communication​

Drive travelers to book their trips in an automated personalized conversational way.

Streamline Booking, Elevate Trip Experiences​

Enhance the booking experience by leveraging AI and self-service solutions to manage travel itinerary and share experience feedback.

Foster Lasting Connections Post-Travel​

Maintain traveler loyalty with ongoing communication and offers, providing exceptional experiences even after the journey is over.

Digital Experience OneTravel​

Watch how your guests can have an elevated end-to-end booking experience using CXone versatile capabilities.

Solutions to any CX Problem​

Enlighten Autopilot​

Let your travelers fly their own plane for a full end-to-end self-service booking experience anywhere, anytime.

Omnichannel Routing​

Intelligently route travelers interactions to the right expertise on the right time for a perfect vacation.

Digital and Self Service​

Proactively assist guests, empowering them to solve problems faster on their own with intelligent bots, virtual agents, and mobile support.

Experience Optimization​

Use AI to identify automation opportunities and develop new self-service capabilities with in-depth insights.

“Segal CXone has been a key player in helping us continuously grow our revenue each year.”

Brad Matzinger

Call Center Director , SeaWorld Parks and Entertainment

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