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Assistance Solutions:
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Technology Solutions:
Improve Sales Skills
Win more deals with the power of AI.
Increase conversion rates, grow revenue, and empower teams with real-time, proven insights into the critical sales skills that drive revenue.
Achieve revenue goals with AI-Powered sales skills.
Eliminate the guesswork
Harness objective scoring of sales skills that impact revenue across 100% of interactions.
Empower agents in real-time
Leverage AI analysis that understands the context and delivers just-in-time recommendations.
Turn Insights to action
Optimize sales performance with a comprehensive analysis on agent skills, teams, and performance trends.
Optimize performance with Enlighten AI for Sales Effectiveness
Gain a holistic view of agent performance with objective scoring of sales skills that impact revenue across all interactions. Purpose-built sales-skill behavioral models that influence a “likelihood to buy” metric across all industries is delivered right out-of-the-box. These insights are operationalized in a suite of sagle CX applications for immediate impact on sales conversion rates.
"Wow" your customers with AI.
Empower sales agents to meet their targets with the skills they need to deliver “wow” experiences that will impress any customer.
Accelerate Sales Velocity.
Enlighten AI for Sales Effectiveness boosts your sales momentum by analyzing every interaction and providing agents with insight into overcoming objections, making a connection, uncovering a need and other critical skills necessary to meet their revenue targets.
Simplify complex sales processes
Identify the sales steps and best sequence that leads to high conversion rates.
Provide real-time guidance
Empower agents with skills and information that maximize their sales with contextual desktop prompts.
Operationalize objective insights
Provide heatmaps, dashboards and real-time reports to increase the likelihood to buy metric.
Provide real-time guidance
Deliver more timely evaluations and focused feedback with out-of-the-box quality coaching dashboards and workflows.
Amplify best practices
Turn successful sales interactions into best practices and distribute them across the various sales teams.
“AI capabilities allow firms to grow their annual
revenue by 6.5% YoY whereas non-users observe
a 2.9% reduction of revenue.”
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How AI Helps Empower CX Agents
Customer experience (CX) requirements have changed. Consumers expect every company to deliver a consistent, best-in-class experience through various channels ranging from physical locations to digital channels and contact centers. Despite the popularity of digital channels, contact centers play a crucial role in managing the entire customer lifecycle. Many companies are embracing AI-enabled customer experience solutions to support a wide range of customer sales and support demands.
Enlighten AI for CX: Driving Innovation from Vision to Reality
Navigating today’s fast-paced business landscape can feel like trying to find your way in the dark, especially when siloed data obstructs the road to success. But with Enlighten AI by NICE, you no longer have to navigate in the dark – we bring the power of clear, integrated insights to light your path, enabling you to innovate and steer towards success like never before.
Modernizing the Contact center with AI Optimizing CX Outcomes
Contact centers generate an enormous amount of customer interaction data, and managers rely on this data for insight into both the performance of their agents and the satisfaction of their customers – but so much more is possible. Artificial intelligence and machine learning (AI/ML) are being used in today’s contact centers, where they are deeply embedded into CX platforms, to drive improvements across the customer and agent experience.