- Solutions
Assistance Solutions:
Platform Solutions:
Technology Solutions:
Conversational AI & ChatbotsMake it easy for customers to self-serve
Give customers what they want—faster self-service that feels human—with conversational AI voice and chatbots.
Self-Service that feels like a conversation.
Let customers serve themselves for basic needs like shipping status, scheduling, and account inquiries using conversational AI and chatbots.
Serve more Customers for less cost
Meet demand during peak times and keep customers happy. Make answers easy to find on their own. Eliminate the need to rely on an agent.
Automate resolution with conversation
Intelligent virtual agents get customers on their way quickly with full first-touch resolution that leaves them smiling.
Orchestrate virtual agents with ease
Flexible options for you to choose. Use our powerful conversational IVA, build your own chatbot with our low-code tools, or bring your own bot.
Conversational AI made easy.
Simplify deployment of AI-powered bots and intelligent virtual agents with an open framework for ultimate flexibility. Get up and running quickly—whether you use our truly intelligent virtual agent, build it on CXone or bring your own.
A starter's guide to chatbots.
81% of customers want brands to offer more options to self-serve. Chatbots and virtual agents automate customer support around the clock. Get best practices and tips for choosing the right type of bot for your business.
Make self-service simple. Drive better results with AI.
Sagle provides flexible options for you to deliver the self-service of your dreams—with the best CX and success rates possible. Use SmartAssist to fully resolve customer requests for service and support. Do-it-yourself with our BotBuilder for digitally-optimized chatbots, or bring your choice of bot via Virtual Agent Hub.
Full, conversational resolution with AI
Use our highly intelligent virtual agent to fully resolve customer service and support needs with human level of comprehension.
No-code/low-code tools
Deploy smart self-service faster with AI-engineered bots and optimal flows for the best possible CSAT and containment.
Personalized experiences
Personalize self-service with data. Connect any back-end information systems or third-party apps. Take advantage of prebuilt integrations for quick use.
Continuous flow
Maintain full control of contact flow for the best customer experience possible. Seamlessly elevate conversations to agent with full context, so customers never start over when they transfer.
Easy to deploy
Open framework simplifies deployment of AI-powered bots and intelligent virtual agents for ultimate flexibility. Customize and deploy quickly with the option to integrate knowledge management, rich media, and more.
Omnichannel self-service
Give customers convenience, no matter the channel. Conversational voice plus all kinds of digital chat channels, including social media messaging.
Related Products
Related Resources
Does your bot have what it takes?
How often have you been stuck with a bot that doesn’t understand your needs and then sent to a voice interaction you hoped to avoid? In today’s fast-paced digital world, self-service interactions are often customers’ first impression of a brand; unfortunately, customers are often less than impressed.
With all the web pages, bots, and digital channels you have today, why are so many customers looking to bypass bots, skip over web resources, and still need to contact a live agent?
Use our intelligent virtual agent—or bring your own
CXone Virtual Agent Hub simplifies deployment of conversational bots and virtual agents for customer self-service. The choice is yours: Use our advanced IVA (SmartAssist powered by Amelia) or your choice of 3rd party partners, including Google, Microsoft, and Amazon.
Orchestrate amazing conversational self-service experiences with complete control and continuous contact flow—for lower costs and better customer experiences via voice and chat.
Build your own chatbot
CXone Bot Builder is an easier way to create omnichannel Conversational AI bots that understand context, find answers, and deliver the best possible automated experience. Bot Builder takes the cost and complexity out of adopting digital self-service — users can rapidly build, test, and maintain conversational AI bots for faster self-service and better CX on digital and social channels — no coding required. Customers never have to start over with Bot Builders continuous contact flow, including seamless full-context elevation from bot to agent.