Turn Your Agents Into Super Agents

Refresh customer support, improve agent experiences, and build an environment everyone loves!

A Single-Pane-of-Glass

for all your enterprise virtual assistants

Universal Virtual Assistants (UVAs) link individual virtual assistants, enhancing user experience with a unified interface. Update the UVA incrementally, adding new skills without affecting prior ones. Efficiently route actionable requests, expediting task execution.

Identification

Coordinate Interactions

with multiple connected virtual assistants

Universal Virtual Assistants receive user requests, orchestrate activations of connected assistants for multitasking, ensure seamless transitions between tasks, and deliver a superior customer experience while maintaining ongoing conversations.

Training

Better Experience with Training

to recognize the right virtual assistant

The training of Universal Virtual Assistants centers on ‘virtual assistant identification.’ This involves instructing them using invocation phrases, names, and user responses. Further, enhance their training by identifying unmatched intents and seamlessly connecting matching utterances with the right assistants and their associated tasks.

Rich Text

User-friendly Interaction

with IVA using rich text and graphics

Sagle.ai XO Platform introduces digital skills to create interactive virtual assistants with widgets, panels, and forms, delivering a seamless blend of natural conversation and digital interaction for users. This empowers users to accomplish tasks effortlessly through typing and tapping.

Build a Universal Virtual Assistant

Open the builder and start creating the universal virtual assistant by setting the basic details like name, default language, etc.

Adding linked assistants to UVA

Link an existing standard virtual assistant to a universal virtual assistant

Configure channels for UVA

Enable the required channels for the universal virtual assistant. The channels can be different from that those enabled for standard assistants.

Test the UVA

Test the UVA to ensure, routing of the tasks to the standard assistants is working as expected and task responses render appropriately to the users in the enabled channels.

Publish the UVA

Publish the universal virtual assistant and once approved by the enterprise admin, the assistant will be accessible to the user through the enabled channels.

Enhance Convenience

Single, unified interface for multiple enterprise virtual assistants.

Increase Coverage

Build assistants for specific use cases and link them together.

Improve Responses

Rank the relevance and engage the appropriate assistant.

Guide Users

Provide suggestions in case of ambiguous or unrecognized requests.

Boost Omnichannel

Connect with virtual assistants deployed on other channels.

Gartner

Sagle.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms

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