- Solutions
Assistance Solutions:
Platform Solutions:
Technology Solutions:
Pricing
XO Platform
Standard
Get started for one low, easy to predict, price.
¢
20
- 20¢ per conversation
- +10¢ per conversation for pre-built apps
- +4¢ per minute for Voice Automation
Enterprise
Advanced support and features for enterprise customers.
$
Contact Us
- Access advanced features like Topic Modeler and Universal VAs that are designed for Enterprises.
- Get custom volume based pricing and discounts.
SearchAssist
SearchAssist
Advanced support and features for customers.
¢
20
- Unlimited Queries per Month
- AI-powered Recommendations
- Dynamic Facets
- External NLU/LLM IntegrationsDynamic Facets
- Unlimited Business Rules
- Priority Issue Status Updates
- Dedicated Account Success Team
Find the Right CXone Package for You
Digital Agent
Digital first package supports 30+ digital channels
$
71
Month
- Common data sets and models
- Unified administration and user interface
- Digital Agent routing for 30+ channels
- Dedicated agent and supervisor workspace
- Prebuilt data visualization dashboard and reports
- Digital recording and storage
Voice Agent
Support voice calls for live agents and self-service
$
94
Month
- CXone multi-tenant cloud, open platform, common data sets and models
- Unified administration and user interface
- Universal queue with concurrent interaction handling
- Dedicated agent and supervisor workspace
- Self-Service via voice IVR with no-code configuration
- Prebuilt and customizable cross-domain dashboards and reports
- Voice recording and storage
Omnichannel Agent
Get true omnichannel with blended digital and voice
$
110
Month
- Omnichannel blended routing for digital and voice
- Universal queue with concurrent interaction handling
- Voice and digital capture, storage, search and playback
- Dedicated agent and supervisor workspace
- Voice and digital prebuilt data visualization dashboards and reports