Omnichannel Agent Desktop

AI-Native Agent Desktop

For Faster Resolution with AI Collaboration

Boost Agent Productivity achieve seamless omnichannel engagement and exceptional service delivery

Empower your agents by equipping them with AI-Desktop, a customizable, roles-based solution. The tool provides agents with everything they need, including their virtual assistant, pertinent contextual information, and access to real-time metrics.

Conversation Management

Check out current and historical conversations and add context for quick and easy engagement.

Customer Insights

Provides access to customer past interactions and website data enabling agents to offer personalized service.

Team Collaboration

Seamlessly interact over chat or share the desktop view with other agents to guide and provide assistance.

Agent Analytics

Real-time stats with performance insights, including CSAT, response time, and channel metrics.

Flexible Workspace

Create a smarter workspace with an extensible, customizable desktop and integrate third-party apps.

Third-Party Integrations

Seamless integration of third-party sites and systems using widgets within the console.

Omnichannel Desktop

Unified Interactive Desktop to handle interactions across any channel

Enable agents to expertly provide customers with a smooth and consistent experience across their preferred communication channels, be it through voice calls, chat, email, or various digital platforms. Put customer satisfaction above everything.

Contextual Handoff

Equip Agents with Full Context by preserving customer conversations for informed interactions

Empower your agents with complete conversation context, regardless of the channel, enabling them to seamlessly resume interactions for informed and continuous customer engagement.

Better Tools For Your Agents

Audio/Video Escalation

Upgrade a chat conversation seamlessly transferring to an audio-video call with the customer.

Co-Browse & Screen Share

Co-browse the website with the customer or screen share your desktop.

File Share

Share with and receive files from customers.

Pre-Generated Messages

Save agent time and effort with pre-defined introductions and waiting messages.

Preserve Context

Add notes and comments to preserve conversation history for further interactions.

Documentation

Learn all things about Sagle .ai XO Platform

It is one place for you to learn all things about virtual assistants and process assistants with in-depth descriptions, how-to guides, API repository and explanatory videos.

Academy

Get trained and certified on Sagle.ai XO Platform

Learn the best practices to implement conversational AI projects within your organization. Attend the expert training session and get rewarded with Basic and Advanced certification.

Marketplace

Accelerate your conversational AI Projects

Leverage pre-built templates from the Sagle.ai Marketplace. Import and edit these assistants to meet your business requirements, thus saving significant time and effort.

Gartner

Sagle.ai Named a Leader in 2023 Gartner® Magic Quadrant™ for Enterprise Conversational Al Platforms

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