Citizen Customer Experience Software for Government Organizations

Government Digital Transformation for Empowered Citizens and Employees

Sagle helps government agencies deliver digital services that are
accessible, easy to use, and responsive for all citizens.

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Modernizing Government Service Interactions.

Government agencies have a distinct responsibility to enhance citizen communication and overall experiences. With a track record of over 30 years, Sagle has pioneered transformative customer service practices for some of the world’s largest corporations, with equal relevance and effectiveness for government entities.

Enhance Citizen Accessibility and Experiences

Eliminate barriers by meeting constituents at their preferred channel, and enhancing accessibility with tools like intelligent self-service, proactive conversational AI, and knowledge optimization for constituents’ online searches.

Ensure service is provided securely and reliably

Sagle meets 300+ required security controls and data protection frameworks, and was the industry’s first true cloud contact center solution to receive FedRAMP Authorization to Operate (ATO).

Embrace the Possibilities of AI for Digital Government

Transform service experience with the power of AI-based data analysis, so service is provided in a proactive, frictionless manner – achieving faster and more accurate interaction resolution, through self-service or agent assistance.

Helping Government Agencies Meet Federal Security Requirements

Sagle has a FedRAMP moderate authorization for over 5 years, assisting more than 300 customers through our FedRAMP platform and securing over a dozen ATOs.

Datasheet: Placing the Right Knowledge at Your Citizens’ Fingertips for their self-service online searches

Report: Building Trust in Government via CX Excellence

White paper: Maintaining Contact Center Modernization Momentum

eBook: Leading the Government Evolution Around Citizen Experience

eBook: Making Medicaid Applications and Renewals Constituent Centric

Datasheet: CXone for government agencies

State of Michigan

County of San Diego

Department of Revenue - Georgia

State of North Carolina

State of Tennessee

State of New York

State of Florida

State of Wisconsin

State of Pennsylvania

State of Virginia

State of Arizona

State of Idaho

State of California

State of Oklahoma

Customer Evidence

“When you want to build a great call center, what do you do? You find the best call center system, one used by both public organizations and private organizations that are doing excellent work.”

Human Services Operations Manager,
County of San Diego

“With our previous system, we couldn’t get reports until the next business day, which was crippling. With CXone, we have real-time reporting so we can make intelligent business decisions immediately.”

Chief Performance Officer,
Georgia Dept. of Revenue, MVD

Recognized for Its Leading CX Solutions

Sagle named a 9x Leader in Magic Quadrant™ for CCaaS

Sagle is a leader in The Forrester Wave™: Contact Center As A Service

SagleCXone recognized as overall CCaaS leader in SPARK Matrix™