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Feedback Management SurveysUnlock actionable insights from omnichannel feedback.
Act on Voice of the Customer insights to improve customer satisfaction, boost loyalty, increase agent engagement, and drive efficiencies.
Unleash the power of customer insights.
Get the whole CX story
Keep your finger on the pulse of customers by collecting omnichannel feedback from any customer journey interaction.
Pinpoint root causes of churn
Identify and act on opportunities to increase CSAT, deliver personalized agent coaching and rewards, and increase operational efficiencies.
Turn feedback into action
Retain customers and reduce call backs by empowering supervisors and agents to resolve issues and close the loop.
Comprehensive VOC solution
HireRight realizes a “huge win”.
CXone Feedback Management enabled HireRight to make customer satisfaction (CSAT) a priority across the organization.
Transform digital journeys
Empower frictionless, self-directed journeys by unifying feedback across channels and uncovering opportunities for improving products and services.
Accelerate closed-loop action
Turn churn risks into loyal customers by taking action when and where it matters most, using automatic triggers to close the loop.
Improve business outcomes
Drive value across the CXone suite
Use Feedback Management insights throughout CXone to boost customer value and agent performance.
“We send customers post-call surveys using CXone Feedback Management which tell us exactly where we’re doing well and areas for improvement. … the number of satisfaction surveys we’ve received back from customers grew 511% and the number of positive surveys increased 445%.”
Mike Schmidt
Human Services Operations Manager, County of San Diego Health & Human Services
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