Feedback Management SurveysUnlock actionable insights from omnichannel feedback.

Act on Voice of the Customer insights to improve customer satisfaction, boost loyalty, increase agent engagement, and drive efficiencies.

Unleash the power of customer insights.

Get the whole CX story

Keep your finger on the pulse of customers by collecting omnichannel feedback from any customer journey interaction.

Pinpoint root causes of churn

Identify and act on opportunities to increase CSAT, deliver personalized agent coaching and rewards, and increase operational efficiencies.

Turn feedback into action

Retain customers and reduce call backs by empowering supervisors and agents to resolve issues and close the loop.

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Comprehensive VOC solution

Collect, analyze, and act on omnichannel customer feedback from any voice and digital channel across the end-to-end customer journey—get faster time to value with hassle-free IVR integration and reporting of call interaction data, embedded CSAT in Quality Management and Performance Management for personalized agent coaching and gamification, and accelerated closed loop actions automatically triggered in the unified agent desktop.
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HireRight realizes a “huge win”.

CXone Feedback Management enabled HireRight to make customer satisfaction (CSAT) a priority across the organization.

Transform digital journeys

Empower frictionless, self-directed journeys by unifying feedback across channels and uncovering opportunities for improving products and services.


Accelerate closed-loop action

Turn churn risks into loyal customers by taking action when and where it matters most, using automatic triggers to close the loop.


Improve business outcomes

Understand and act on root causes to deliver impactful, measurable results for customers, employees, and your business.

Drive value across the CXone suite

Use Feedback Management insights throughout CXone to boost customer value and agent performance.

“We send customers post-call surveys using CXone Feedback Management which tell us exactly where we’re doing well and areas for improvement. … the number of satisfaction surveys we’ve received back from customers grew 511% and the number of positive surveys increased 445%.”

Mike Schmidt
Human Services Operations Manager, County of San Diego Health & Human Services

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