AI for CX leaders – Enlighten Actions

Make smarter decisions at the speed your business demands.

Proactively zero in on execution gaps and drive your business forward with insights and answers from Generative AI.

Optimize your work, cut out the middleman.

Amplify your CX insights

Receive conversational answers to your questions with data driven insights into your business and CX benchmarks.

Drive resolution with data visualization

Get responses to questions in the format you need, to help improve the comprehension and use of data.

Build highly effective and impactful automation

Execute your plan with a touch of a button, accelerating time to value.

Achieve optimal outcomes with an actionable plan.
Leverage specialized AI models for CX, the latest generative AI models, and advanced applications within CXone to gain faster access to data and analytics. Pinpoint the best opportunities for automation. Understand how business goals are met with insights. Find the best next steps to achieve superior outcomes, faster.
Seizing the CX Moment.

Learn how Enlighten Actions accelerates decision velocity, enhances operational efficiency, fosters innovation, and drives sustainable growth.

Read white paper

Identify automation opportunities and streamline work.

Enlighten Actions unique capabilities enable you to gauge you levels of service against industry standards and develop actionable plans to achieve your business objectives quickly.

Act on data faster

Better engage, predict and take actions to improve agent empowerment, consumer experiences, and operational excellence.

Real-time actionable insights

Accelerate the speed at which CX leaders can act based on data to make sure business goals are being met.

Conversational data

Improve your assisted and self-service channels using a conversational intelligent interface to understand data faster.

Scalable delivery

Effortlessly and rapidly implement recommendations using out-of-the-box AI models.

Related Products

Related Resources

White Papers

Empower your agents and supervisors

Read how AI can help your employees, rather than replace them.


Revolutionize self-service CX

Learn how you can use generative AI to build your CX strategy and more.


Revolutionizing CX for Customers

Learn how the business-consumer relationship is being revolutionized by AI.