- Solutions
Assistance Solutions:
Platform Solutions:
Technology Solutions:
Find the Right CXone Package for You
Our flexible packages allow you to customize Sagle CXone pricing to your unique business needs. Get everything you need to delight customers and scale operations with our all-in-one CCaaS platform.
OMNICHANNEL AGENT
- Get true omnichannel with blended digital and voice
- Universal queue with concurrent interaction handling​
- Voice and digital capture, storage, search and playback​
- Omnichannel blended routing for digital and voice​
- Dedicated agent and supervisor workspace​
- Voice and digital prebuilt data visualization dashboards and reports​
CORE SUITE
- Optimize efficiency and engagement with WFM and Performance reporting
- Includes Essential Suite, plus: ​
- Omnichannel AI forecasting and scheduling​
- Agent mobile scheduling app with auto approvals​
- Adherence and time utilization insights​
- Enhanced performance visualization and insights​
- 360 view of the agent KPIs, metrics and trends
DIGITAL AGENT
- Digital first package supports 30+ digital channels
- Common data sets and models​
- Unified administration and user interface​
- Digital Agent routing for 30+ channels​
- Dedicated agent and supervisor workspace​
- Prebuilt data visualization dashboard and reports​
- Digital recording and storage
ESSENTIAL SUITE
- Empower agents with Quality Management
- Includes Omnichannel Agent package, plus: ​
- Screen recording for agent desktop for both voice and digital interactions​
- Quality Management workflows, including rich evaluation options, automated interactions distribution, coaching, calibrations, appeals and self-assessment. ​
- Dedicated supervisor workspace enabling omnichannel real-time monitoring and streamlined workflows for managing agents​
- Prebuilt and customizable cross-domain dashboards and reports​
- Digital recording and storage
COMPLETE SUITE
- Improve CX with the complete suite including Analytics & VOC
- Includes Core suite, plus: ​
- Identify trends and root causes using AI-driven omnichannel analytics across 100% of voice, text, and digital interactions​
- Analyze, measure and quickly uncover insights with prebuilt categories, entities, and sentiment analytics​
- Take immediate action and drive improvements in CX with out-of-the-box dashboards and in-depth reporting​
- Contextual and conversational customer feedback​
- Capture Voice of the Customer as part of IVR and quality workflows
VOICE AGENT
- Support voice calls for live agents and self-service
- CXone multi-tenant cloud, open platform, common data sets and models​
- Unified administration and user interface​
- Universal queue with concurrent interaction handling​
- Dedicated agent and supervisor workspace​
- Self-Service via voice IVR with no-code configuration​
- Prebuilt and customizable cross-domain dashboards and reports
- Voice recording and storage
Add-on to your package with our
selectionof a-la-carte services.
CXone Expert
Your customer's journey begins with a search. Meet them there and ensure they receive the right content, wherever they are.
CXone Guide
Remove friction along your customer's digital journey by proactively delivering the right guidance at the right time.
Enlighten Autopilot
Create customized self - service with trusted company knowledge to align every response with brand and business goals.
Enlighten Copilot
Empower agents and supervisors to drive skilled labor, productivity, satisfaction, and engagement more than ever before.
Proactive Dialer
Generate more revenue, minimize hang-ups, proactively connect to reduce friction in the customer experience.
Enlighten Al Routing
Optimize call routing with Al that pulls from all available data to perfect connections and improve business results.
Learn more about our unique
workforce optimization analytics features.
Essential Suite
Omnichannel Agent Package plus:
Recording
Omnichannel capture, search and playback
- Omnichannel free text search
- Screen capture for voice & digital
- Elevation and omni session playback
Quality Management
End to end QM flows: evaluations, coaching and self-assessment, calibrations and appeals
- Rich evaluation form design options
- Automated sampling and interaction distribution
- Offline interactions evaluation
Core Suite
Essential Suite plus:
Workforce Management
Patented omnichannel forecasting, free mobile app and schedule automation
- Patented forecasting & schedule simulation
- Mobile app & auto approval - no extra cost
- Adherence and Time Utilization insights
Performance Management
Tighter WEM integration and Omnichannel near real-time insights
- Near real-time ACD & Digital platform dashboards
- Wallboards
- WEM OOTB integrations (QM, WFM, Feedback Management and more)
Complete Suite
Core Suite plus:
Interaction Analytics
Omnichannel AI and analytics on every interaction
- Identify trends and root causes
- Analyze CSAT with AI sentiment analysis
- Pre-built categories, BI dashboards & reports
Feedback Management
VoC embedded natively in IVR and quality workflows
- Hassle-free IVR integration & call recordings
- CSAT score in QM & PM
- Feedback from any voice or digital channel