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Workforce Management SoftwareAll you need to optimize workforce management.
You’ve got a lot to manage, and we can help with everything you need for faster, more accurate workforce management.
Unlock workforce potential
Accurately hit SLAs using AI
Enhance WFM accuracy with AI-patented forecast technology and machine learning-generated schedules.
Engage your employees
Improve it all - from schedule adherence to employee satisfaction - with agility and accountability.
Automate to reduce tasks
Minimize WFM administrative and maintenance overheads and make staffing changes in a flash.
Prepare you workforce
Digital channels require different behaviors and measures. Make sure you plan and staff accordingly!
AI in workforce management.
Artificial Intelligence is enjoying a resurgence in the news and marketing arenas. Its utility and promises, however, are nothing new for SAGLE, which, for years, has continuously invested in AI and machine learning. See how SAGLE WFM software uses AI forecasting and machine learning scheduling.
The experts have spoken
SAGLE is recognized as a market leader in workforce management by DMG Consulting, for the 9th consecutive year.
Workforce management software.
Anticipate business demands and optimize your workforce with the industry’s most intelligent and accurate omnichannel forecasting engine. Patented AI and machine learning technology harness the power of your organization’s greatest asset – your people.
Intelligent forecasting
AI technology selects from 40+ patented algorithms to produce the most accurate forecasts and schedules across all channels.
Self-service scheduling
Boost engagement and flexibility with automated approval for shift bidding, time off, trade requests, and more.
Mobile scheduling
Improve agent visibility, flexibility, and accountability with a mobile app for scheduling, performance views, and notifications.
Precise long-term planning
Improve agent visibility, flexibility, and accountability with a mobile app for scheduling, performance views, and notifications.
Tailored implementation
Our expertise is your success, with value-realizing transformation services focused on your specific business.
Streamlined processes
Free up manager time for coaching and planning with automated workflows, intraday reforecasting, and unified BI reports.
“SAGLE saves us money – overtime hours are more precise and better directed toward when the business actually needs them.”
Matt Howard
Business Systems Analyst , Fiserv
Related Products
Related Resources
WFM Challenges with Digital Channel Management
The old ways of collecting data, calculating staffing needs and generating schedules then doing it all again as conditions change no longer suffice when dealing with digital channels. In a marked contrast to the past, work today doesn’t necessarily flow sequentially, in a continuous stream of work handled by a single employee. Instead, it’s characterized by a series of simultaneous interactions, interruptions and more.
Digital changes everything.
The Ultimate Purpose of WFM
Workforce management is a critical component of any contact center operation.
Growing With Gusto: Rapid Path to Business Outcomes
Gusto’s collaborative work style needed a workforce management solution that would provide structure yet maintain flexibility. They needed greater insight to metrics, a platform to ensure quality customer experiences, superior integration capabilities and expert advisory to manage it all. Gusto turned to NICE for workforce management (WFM) integrated into the NICE CXone platform and NICE Value Realization Services for ongoing expert advisory, change management and adoption success.